We’re here to help.
Most setup questions are answered below. If yours isn’t, email us — support goes straight to the people who build DroidVault.
Contact support
Email [email protected] with what you were doing and what happened. Include your Windows version and Android version if you can — it speeds things up.
Common fixes, fastest first.
Phone and PC can’t find each other
Both devices must be on the same Wi‑Fi network. That’s the number-one cause of connection trouble. Check that your phone isn’t on mobile data or a guest network, and that your PC isn’t on a different band or network name than the phone. If your router offers a “guest” or “IoT” network, keep both devices off it — guest networks often block devices from talking to each other.
Windows firewall prompt on first run
The first time you open DroidVault on your PC, Windows may ask whether to allow it through the firewall. Choose Allow access (for private networks). This is normal — it’s Windows asking permission for your phone to reach the app over your local network. If you accidentally clicked Cancel, open Windows Security → Firewall & network protection → Allow an app through firewall, and enable DroidVault for private networks.
QR code won’t scan
Scan the QR code with your phone’s regular camera app, then try these in order: make sure the whole QR code is visible on your PC screen (not cut off or covered by another window), increase your monitor brightness, hold the phone about 8–12 inches (20–30 cm) from the screen, and clean the camera lens. If your screen is very high resolution, making the DroidVault window larger can help the code render bigger. Still stuck? Skip scanning entirely — type the pairing code shown in the DroidVault window into the companion app instead, or restart both apps to generate a fresh code.
Backup stops partway through
Keep the phone’s screen on and the companion app in the foreground during a backup — Android may pause background apps to save battery. Staying close to your Wi‑Fi router also helps: large photo and video libraries move a lot of data, and a weak signal slows or interrupts the transfer. If it stops, just start the backup again.
Frequently asked questions
What do I need to run DroidVault?
A Windows 10 or Windows 11 PC and an Android phone running Android 8.0 or newer. Messages, contacts, call log, and calendar back up on Android 8.0+; photo and video backup requires Android 13 or newer. Both devices need to be on the same Wi‑Fi network during a backup. The Android companion app is free.
Is my data uploaded anywhere?
No. Your phone connects directly to your PC over your local network, and your backup is stored only on your PC. There is no cloud, no server, and no account, and Gigadyne never has access to your data. See the privacy policy for the full details.
Why aren't my RCS chats in the backup?
Android does not make RCS chats accessible to third-party apps, so no backup app — DroidVault included — can read them. This is an industry-wide platform limitation. Standard SMS and MMS messages, including attachments, back up completely.
Where is my backup stored, and can I get it out?
Your backup is stored in a database on your PC. You can browse conversations, contacts, your call log, calendar, and media inside the desktop app, and export any conversation to CSV, HTML, or TXT — for example, a whole conversation as a readable HTML page, or as a CSV that opens in any spreadsheet.
When can I buy it?
DroidVault is coming soon to the Microsoft Store, with the free companion app coming to Google Play. It will be a one-time purchase — no subscription.
Before you email
Two minutes of checks solve most issues:
- Phone and PC on the same Wi‑Fi network
- DroidVault allowed through the Windows firewall
- Companion app permissions granted on the phone
- Both apps restarted for a fresh QR code
What to include
Help us help you faster:
- Your Windows version (10 or 11)
- Your phone model and Android version
- What you were doing when the problem happened
- The exact wording of any error message